Allergic reactions as a reason for exchange or refund will only be accepted if there was no tester presented. A doctor certificate is required as a proof of symptoms.
If you are based in Sydney, you may pick up from our store located in Burwood Westfield:
Address: Shop 237, Burwood Westfield , 100 Burwood Rd, Burwood NSW 2134
We use Australia Post as our courier. Standard shipping is $9.35 and Express shipping is $12.1. Orders over AUD65 will be eligible for free shipping with coupon code: FS2020
. You will also have the option of local pickup, if you are based in Sydney
. For overseas buyer, shipping fee is 26.4AUD.
We try our best to process and prepare your order as quickly as possible. It may take 1-4 business days for your order to be processed and shipped. Once it is shipped, depending on your location, domestic orders may take 2-10 business days for you to receive your order.
Possibly. Currently, Australia Post is experiencing delays. Your order may take up to 5 days longer to arrive than the expected arrival date. You may track your parcel on https://auspost.com.au/mypost/track/ .
You will receive a confirmation email once your order has gone through. |
No, we do not accept changes to your order once it has been placed. However, if you have filled in the wrong shipping details. Please contact our customer service team immediately.
Please leave an enquiry on https://www.toocoolforschool.net.au/contact/ for more information.
You will receive your tracking number through email once we have processed and shipped your order. You may then track your order on https://auspost.com.au/mypost/track/ .
No. We ship our order via Australia Post. You will receive a text message on the day when your parcel is coming. Or you may track your parcel on https://auspost.com.au/mypost/track/ .
Your order will be left in a safe place, if possible. If not, it will be re-delivered to one of the Auspost office. You will receive an email from Auspost as to where your parcel has been delivered and you can pick it up from there with your photo id.
We accept Visa, Mastercard, American Express for card payments.
Your order will be canceled if payment has failed. You will have to place your order again.
No. If your product meets the return/exchange requirements, you will have to contact us here: https://www.toocoolforschool.net.au/contact/to process your the return/exchange.
Yes. We order our products directly from Too Cool For School Korea. We are the official distributors and retailers of Too Cool For School.
On the product’s page, click the ‘Reviews’ tab. Fill in your rating, review, name and email address. Click ‘submit’ to post your review.